Leading Through Challenge and Conflict
Date May 23, 2023
Location UW Extension, 6737 W Washington St #2135, West Allis, WI 53218
Deadline May 22, 2023
Left unresolved, the negative effects of workplace conflict include employee disengagement and turnover, work disruptions, and project failure. Learn to quickly identify the root causes of a conflict, employ strategies to effectively manage it, and explore strategies to keep conflict from escalating. Work through a conversation model to help you lead a constructive discussion to find a resolution and chart a path forward when conflict occurs.
CPM Competency: 3.4 Apply negotiating skills including appropriate approaches for finding mutually acceptable solutions to problems or conflicts in the workplace and with governing bodies and gaining cooperation from others.
Desired Learning Outcomes:
1. Recognize how conflict can be both positive and negative and identify common causes of conflict in the workplace.
2. Apply strategies to effectively manage challenge and conflict.
3. Understand how differences in behavior styles might cause tension with another person, especially under stress, and effectively coach employees to recognize and manage style differences.
4. Describe different conflict management approaches in order to better work together to reach a resolution to a conflict.
5. Engage in a high stakes conversation to achieve a resolution that moves a situation forward while making the relationship stronger.
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