Local Government Center Online Store

Local Government Center Events

Event CPM: The Public Management Profession and Environment
Date Asynchronous
Description Being an effective public manager requires understanding the profession and the impact of a changing managerial environment. Step outside your daily duties to explore the history and characteristics of American public administration in this self-paced online course. Explore how the profession is changing, how your position is affected by trends outside the organization, and what issues you need to monitor in the coming year. Instructor: Susan Paddock
Price $225
Register for this event
 
Event CPM: Measuring Customer Satisfaction in the Public Sector
Date Sep 9, 2021 08:30 AM - 03:15 PM
Description Explore why customer assessment is essential to government success and discover various approaches to measuring customer satisfaction. Learn to identify your customers' needs and use that information to develop specific satisfaction measures for your department or agency. Instructor: Jeff Russell
Price $225
Register for this event
 
Event CPM: Problem Analysis and Problem Solving for Public Managers
Date Jul 22, 2021 08:30 AM - 03:15 PM
Description Successful managers know that problem-solving is based on a systematic process of recognition and analysis. Learn the limitations of your present problem-solving style and how to overcome them. Examine communication processes to improve creativity, identify roles for groups and teams in problem-solving, and discover how to define problems in new ways. Instructor: Jeff Russell
Price $225
Register for this event
 
Event CPM: Working with Councils, Boards, and Commissions
Date Jul 27, 2021 08:30 AM - 03:15 PM
Description Do you work with elected or appointed governing bodies? Is your organization impacted by the decisions of these bodies? Gain a clearer understanding of the pressures, legal constraints, and demands facing members of councils, boards, and commissions. Learn strategies for maintaining good communication and minimizing challenges that can arise in your relationship with these governing bodies. Discover how you can help boards and commissions be more effective in their official capacities, and how staff/the public/stakeholders can more effectively work together. Instructor: Lauren Kuhl
Price $225
Register for this event
 
Event CPM: Ethics, Values, and the Public Manager
Date Jul 28, 2021 08:30 AM - 03:15 PM
Description Don't get your name in the headlines! Learn what is required for ethical decision making and ethical action. Find out how individual actions and the actions of groups are influenced by codes of ethics and by sanctions imposed for unethical conduct. Identify and discuss ethical dilemmas you face at work and elsewhere. Also discover your own ethical compass and how to use it effectively and consistently. Instructor: Mark Mueller
Price $225
Register for this event
 
Event CPM: Leadership for Public Managers
Date Aug 3, 2021 08:30 AM - 03:15 PM
Description Understand how the definition of leadership has evolved over time and how knowledge, skills, and values contribute to leadership style. Explore the difference between leadership and management. You will also have an opportunity to create your own Individual Leadership Development Plan. Instructor: Lindsay Bessick
Price $225
Register for this event
 
Event CPM: Intergenerational Communication for Public Managers
Date Aug 4, 2021 08:30 AM - 03:15 PM
Description Communication styles and generational differences affect how employees function and relate to one another, ultimately affecting the customer's experience and the bottom line of your organization. Gain insight into understanding your work teams as you learn about communication style preferences and generational differences in customer interactions, manager expectations, and work ethic. Instructor: Michael Leitz
Price $225
Register for this event
 
Event CPM: Strategic Thinking and Planning for Public Managers
Date Aug 18, 2021 08:30 AM - 03:15 PM
Description Strategic planning provides both a process and a set of outcomes that help you find the answers to core questions about organizational identity and direction. Discover how to construct your organization's strategic plan, involve other stakeholders in its development, and ensure successful implementation. Instructor: Jeff Russell
Price $225
Register for this event
 
Event CPM: Leading Through Challenge and Conflict for Public Managers
Date Aug 19, 2021 08:30 AM - 03:15 PM
Description Left unresolved, the negative effects of workplace conflict include employee disengagement and turnover, work disruptions, and project failure. Learn to quickly identify the root causes of a conflict, employ strategies to effectively manage it, and explore strategies to keep conflict from escalating. Work through a conversation model to help you lead a constructive discussion to find a resolution and chart a path forward when conflict occurs. Instructor: Allison Cooley
Price $225
Register for this event
 
Event CPM Phase III 2021 Cohort
Date May 26-Nov. 19, 2021
Description Canvas access for the 2021 self-directed Phase III
Price $900
Register for this event
 
Event CPM: Presenting for Influence in the Public Sector
Date September 21, 2021 8:30 a.m.- 3:15 p.m.
Description Presenters present so that audiences will think or act differently when the presentation ends. This class will help you move audiences from where they are to where you want them to be. You'll learn how to establish credibility using four types of "influence power" and how to style your slides to hold your audience's attention. You'll practice applying these ideas to your own work situation.
Price $225
Register for this event
 
Event CPM: Effective Workplace Writing for Public Managers
Date September 22, 2021. 8:30 a.m.- 3:15 p.m.
Description Master the writing skills necessary to communicate effectively with internal and external audiences in today's professional environment. Learn techniques of document structure, grammar, and style proven to enhance credibility, connection, and influence. Discover the most common credibility-damaging errors and get tips for avoiding them. You'll practice applying these techniques to your own work situations.
Price $225
Register for this event
 
Event CPM: Organizational Performance Measurement for Public Managers
Date September 29, 2021. 8:30 a.m.- 3:15 p.m.
Description Differing in content and scope from simple performance evaluation, organizational performance evaluation teaches you to analyze your agency's effectiveness in achieving objectives. Learn how to avoid the pitfalls of confused objectives when managing your organization's performance, achieve success at every level of management, and evaluate the Voice of the Customer (VoC).
Price $225
Register for this event
 
Event CPM: Productivity and Quality Improvement for Public Managers
Date October 5, 2021. 8:30 a.m. - 3:15 p.m.
Description Take a systematic approach to identify what's necessary to initiate and sustain organizational productivity and quality improvements. Through assessments and tools, examine current productivities and quality improvement efforts and then explore ways to improve systems, align activities build processes designed for success, and create a culture that supports your efforts.
Price $225
Register for this event
 
Event CPM: The Art of Delegation for Public Managers
Date October 19, 2021 8:30 a.m.- 3:15 p.m.
Description Delegation is more than just getting work off your desk and onto the desks of others. Learn how to create a clear, shared vision of the end result that you and your employees are attempting to achieve. Explore the basics of delegation: identifying the "starting" conditions that ensure success, detailing the role that leaders play throughout the process, and exploring common obstacles to effective delegation. Find out how to enable your employees to willingly take more responsibility and use their expanded authority well.
Price $225
Register for this event
 
Event CPM: Elements of Digital Style for Public Managers
Date October 20, 2021. 3 Hours.
Description Strunk & White's The Elements of Style gave generations of communicators trustworthy guidelines for writing and editing quality print publications. But times have changed since 1919, when Professor Strunk wrote "the little book" for his English classes. This update provides similarly practical guidelines for digital marketers, editors and designers. Learn styles for digital layout, content and text you can apply immediately with confidence.
Price $115
Register for this event
 
Event CPM: Time and Stress Management Skills for Public Managers
Date November 3, 2021. 8:30 a.m.- 3:15 p.m.
Description Explore the relationship between time and stress. Discover different approaches to managing time and stress, practice stress management techniques, and develop a personal time and stress management system that reflects your values, priorities, roles, and preferences.
Price $225
Register for this event
 
Event CPM: Leading and Managing from the Middle for Public Managers
Date November 4, 2021. 8:30 a.m.- 3:15 p.m.
Description As a middle manager, your job is increasingly important. You translate he expectations of supervisors into standards for your employees, and you represent your unit to others. Learn how you can contribute even more effectively to your organization's high performance. Discover how to use your position to achieve organizational goals through others, use your seven bases of power more effectively, and find strategies for expanding your influence.
Price $225
Register for this event
 
Event CPM: Project Management Fundamentals for Public Managers
Date November 16-17, 8:30 a.m.- 3:15 p.m.
Description Gain foundational knowledge and explore contemporary best practices in project management to build the personal knowledge, skills and confidence you need to effectively lead projects. Whether you're leading your first project, struggling to get through all the projects on your to-do list, or looking for strategies to ensure project success, you will benefit from this class.
Price $375
Register for this event
 
Event CPM: Budgeting for Public Managers
Date November 18, 2021. 8:30 a.m.- 3:15 p.m.
Description Budgets play an integral role as a policy document, management tool, resource allocation plan, and financial plan. Understanding the roles, responsibilities, and opportunities that administrators, elected officials, and the public face when developing, adopting, executing, and monitoring a public budget.
Price $225
Register for this event
 
Event CPM:Deliberation, Dialogue, and Public Engagement
Date 12/7/21
Description Public participation is a cornerstone of democracy, and yet engaging the public can be risky business. One bad experience can produce a career-lasting wariness of public engagement. This session is designed to help you determine when and how to engage the public so that it is a satisfying and informing process for everyone involved. We┬┐ll explore the different intentions of public education, public hearings, dialogue and deliberation processes. This interactive session will have plenty of practice time, allowing you to build on your own diagnosis and facilitation skills.
Price $225
Register for this event