Productivity and Quality Improvement
Date December 14, 2022
Location UW Extension, 6737 W Washington St #2135, West Allis, WI 53218
Deadline December 13, 2022
Take a systematic approach to identify what's necessary to initiate and sustain organizational productivity and quality improvements. Through assessments and tools, examine current productivity and quality improvement efforts and then explore ways to improve systems, align activities, build processes designed for success, and create a culture that supports your efforts.
CPM Competencies: 2.11 Practice effective management, improvement and redesign of work processes and systems. AND 2.1 Apply performance management and evaluation practices in your organization to ensure that results of work are monitored and measured for desired outcomes.
Desired Learning Outcomes:
1. Describe the relationship between productivity, service, quality and cost.
2. Describe management¿s and labor¿s role in improving productivity and quality of service delivery.
3. Identify public sector strategies in quality and productivity improvement.
4. Identify and use several tools for measuring quality and productivity.
5. Describe the relationship between developing a learning environment and quality and productivity.
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