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Workshop information
Workshop Name CPM: Customer Service as a Strategic Issue for the Public Sector
DateApril 6, 2022, 8:30 a.m.- 3:15 p.m.
LocationDane County Extension, 5201 Fen Oak Dr #138, Madison, WI 53718
Deadline04/06/2022
Price$225.00
Explore strategies for applying marketing concepts to a public organization and linking performance within the organization to its ultimate success. Inspire and orient everyone in your office to their customer service responsibilities and explore leadership and managerial strategies for creating an infrastructure that supports them in these roles. Learn how to create a customer-centered operation that unleashes the talents of your employees, examine the most crucial ¿moments of truth¿ for your customers, and develop a plan laying down the first steps toward making customers the center of your agency¿s universe.
 
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NOTE: If you have a disability and desire accommodation, please advise us as early as possible. Requests are confidential.